01 Introduction
This Privacy Policy applies to SR999 (operating at sr999.ws) and covers all products and services offered on the platform — including sports betting, cricket betting, live in-play betting, Teen Patti, virtual sports, the VIP Club and the Refer a Friend programme.
SR999 is the data controller responsible for the personal information of all registered members and website visitors. When you register an account, make a deposit, place a bet, or simply browse SR999, certain personal data is collected and processed. This policy tells you exactly what that data is, what SR999 does with it, and what your rights are in relation to it.
Privacy is not an afterthought at SR999 — it is built into how the platform is designed and operated. Pakistani players deserve to know that when they use SR999, their personal information is handled with the same care and security that their PKR deposits receive. This policy is SR999's commitment to that standard, written in plain English so it is actually useful to read.
Important: By registering on SR999, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.
02 Data We Collect
SR999 collects the following categories of personal data from members and visitors. The specific data collected depends on how you interact with the platform:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration & verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Payment method details, transaction history, wallet balances | Deposits & withdrawals |
| Betting Data | Bets placed, markets selected, stakes, winnings, cash-out activity | During platform use |
| Technical Data | IP address, device type, browser, operating system, session data | On every visit |
| Usage Data | Pages visited, features used, time spent on platform, click paths | During platform use |
| Communications Data | Customer support chat logs, emails sent to SR999 | When you contact support |
| Verification Documents | CNIC scan, utility bills, bank statements | KYC verification process |
SR999 only collects data that is necessary for delivering its services, complying with legal obligations, and maintaining the security of the platform. SR999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information.
03 How We Collect Your Data
3.1 Directly From You
The majority of personal data SR999 holds is provided directly by you. This happens when you register your SR999 account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to a survey, or use any other interactive feature on the platform. SR999 only asks for information that is genuinely necessary for the purpose in question.
3.2 Automated Technical Collection
When you visit sr999.ws or use the SR999 platform, technical data including your IP address, device information, browser type and session activity is collected automatically through standard web server logs and analytics systems. This happens regardless of whether you have a registered account. This technical data is used for security monitoring, fraud detection, and improving platform performance — not for building marketing profiles.
3.3 Payment Providers
When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer or Visa/Mastercard, SR999 receives transaction confirmation data from your payment provider. SR999 does not store your full card or mobile wallet credentials — these remain with your payment provider and are not accessible to SR999 staff.
3.4 Third-Party Verification Providers
SR999 uses licensed third-party providers for identity verification and anti-money laundering checks. These providers may match data you provide against public and private databases as required by applicable law. The results of these checks are shared back to SR999 but the raw source data remains with the verification provider.
04 Why We Use Your Data
SR999 uses personal data for the following specific purposes. Data is not used for any purpose not listed here without obtaining fresh consent from the affected member:
- Account creation and management — Processing your registration, maintaining your account, and enabling you to use all SR999 products and features.
- Payment processing — Processing deposits and withdrawals in PKR via your chosen payment method, verifying payment source, and preventing unauthorised transactions.
- Identity verification and KYC — Verifying your age (18+) and identity as required by applicable regulations and SR999's own Terms and Conditions.
- Fraud prevention and security — Detecting and preventing fraudulent activity, money laundering, account abuse, and terms violations on SR999.
- Responsible gaming — Monitoring betting patterns to identify potential problem gambling behaviour and taking appropriate action in line with SR999's responsible gaming commitments.
- Customer support — Responding to enquiries, resolving disputes, and providing assistance with your SR999 account.
- Platform improvement — Analysing usage patterns to improve SR999's products, features, market coverage, and user experience for Pakistani players.
- Legal compliance — Complying with applicable laws and cooperating with regulatory or law enforcement requests as required.
- Marketing communications — Sending you information about SR999 promotions, new features and offers — only where you have actively opted in. You can opt out at any time.
05 Legal Basis for Processing
SR999 processes personal data on the following legal bases:
- Contract performance — Processing is necessary to deliver the services you have registered for on SR999, including account management, betting, payments and customer support.
- Legal obligation — Processing is required for SR999 to comply with applicable laws, including age verification, anti-money laundering regulations and cooperation with lawful regulatory requests.
- Legitimate interests — Processing for fraud prevention, platform security, responsible gaming monitoring and service improvement is based on SR999's legitimate business interests, balanced against your privacy rights.
- Consent — Processing for marketing communications is based on your active opt-in consent. You can withdraw this consent at any time without affecting your SR999 account.
06 Data Sharing
SR999 does not sell, rent or trade your personal data to any third party. Your data may be shared with the following categories of recipient only to the extent necessary to deliver SR999's services or comply with legal requirements:
- Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay and banking partners require transaction data to process deposits and withdrawals in PKR.
- Identity verification providers — Licensed KYC and AML compliance providers require identity data to conduct age and identity verification checks.
- Technology infrastructure providers — Cloud hosting, database and content delivery providers who operate the technical infrastructure that SR999 runs on. These providers process data on SR999's behalf under contractual data processing agreements.
- Regulatory and law enforcement bodies — Where required by applicable law, regulation or court order, SR999 may disclose data to relevant regulatory authorities or law enforcement agencies.
- Gaming product providers — Where SR999 sources specific gaming products (such as live dealer games) from licensed third-party providers, limited data may be shared as required for those products to function.
All third parties with whom SR999 shares data are required to process that data securely, in accordance with applicable laws, and only for the specific purpose for which it was shared. SR999 does not permit any third party to use your data for their own marketing purposes.
SR999 will never contact you asking for your full password, PIN, or complete payment card details. If you receive any such communication claiming to be from SR999, treat it as fraudulent and contact our support team immediately.
07 Cookies & Tracking Technologies
7.1 What Cookies Are
Cookies are small text files placed on your device by websites you visit. SR999 uses cookies and similar tracking technologies to make the platform work correctly, improve your experience, and gather anonymous usage analytics.
7.2 Types of Cookies SR999 Uses
- Essential cookies — Required for the SR999 platform to function. These keep you logged in during a session, maintain your bet slip contents and enable secure payment flows. These cookies cannot be disabled without breaking the platform.
- Analytics cookies — Used to understand how members use SR999 — which pages are most visited, where users arrive from, and what features are most used. This data is aggregated and anonymous. It helps SR999 make the platform better for Pakistani users.
- Preference cookies — Remember your settings and preferences on SR999, such as your preferred odds format or language setting.
- Security cookies — Help SR999 detect and prevent fraudulent logins, bot activity and account abuse.
7.3 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent SR999 from functioning correctly. Most browsers allow you to view and delete cookies stored by specific websites through their privacy or settings menus.
08 Data Security
SR999 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- TLS encryption for all data transmitted between your device and SR999's servers
- Encryption at rest for all stored personal and financial data
- Access controls limiting staff access to personal data on a strict need-to-know basis
- Regular security audits and penetration testing of the SR999 platform
- Multi-factor authentication requirements for sensitive account operations
- Real-time fraud monitoring and anomaly detection systems
- Secure, redundant data backup procedures
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. SR999 will notify affected members promptly in the event of any data breach that is likely to result in a risk to their rights and freedoms.
You also play a role in securing your SR999 account. Use a strong, unique password for your SR999 account, do not share your login credentials with anyone, and log out of SR999 when using a shared or public device.
09 Data Retention
SR999 retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account and identity data — Retained for the duration of your SR999 account plus a minimum of 5 years after account closure, as required for AML and regulatory compliance purposes.
- Financial and transaction data — Retained for a minimum of 7 years to meet financial record-keeping obligations.
- Betting and gaming history — Retained for 5 years after account closure.
- Customer support communications — Retained for 3 years after the last communication in a support thread.
- Technical and usage data — Typically retained for 13 months from collection for analytics purposes.
When the applicable retention period expires, personal data is securely deleted or anonymised. Where data has been anonymised it may be retained indefinitely for aggregate statistical purposes — but at that point it can no longer identify you personally and is therefore no longer considered personal data.
10 Your Privacy Rights
As an SR999 member or user, you have the following rights regarding your personal data. To exercise any of these rights, contact SR999 support via the details in Section 13.
Right of Access
You can request a copy of all personal data that SR999 holds about you. SR999 will provide this within 30 days of a verified request.
Right to Correction
If any personal data SR999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most contact information directly from your account settings.
Right to Deletion ("Right to be Forgotten")
You can request that SR999 delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where SR999 has no other legitimate basis to retain it. Note that some data must be retained for legal compliance purposes and cannot be deleted.
Right to Restrict Processing
You can ask SR999 to temporarily stop processing your data in certain circumstances — for example, while you contest the accuracy of data SR999 holds about you.
Right to Data Portability
For data you have provided to SR999 based on consent or contract, you can request it in a structured, machine-readable format to transfer to another service.
Right to Withdraw Consent
Where SR999 processes your data based on your consent (principally marketing communications), you can withdraw that consent at any time by contacting support or using the unsubscribe option in any SR999 communication. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
SR999 will respond to all verified data rights requests within 30 days. In complex cases this may be extended by a further 60 days, with notice given to you. All requests are handled free of charge.
11 Children's Privacy
SR999 is strictly an 18+ platform. SR999 does not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the SR999 registration and withdrawal process. If SR999 discovers that a minor has registered an account, that account will be immediately closed and any funds will be returned to the source payment method.
If you are a parent or guardian and believe that a child in your care has registered on SR999, please contact SR999 customer support immediately. The account will be closed and the matter handled confidentially. SR999 also recommends using appropriate parental control software on any device that minors may have access to.
12 Changes to This Privacy Policy
SR999 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to SR999's data practices. The "Last Updated" date at the top of this page will be updated whenever material changes are made.
For changes that significantly affect your rights or how SR999 uses your data, SR999 will make reasonable efforts to notify active members via the contact information registered on their accounts before the changes take effect. Continuing to use SR999 after a Privacy Policy update constitutes acceptance of the updated policy.
SR999 recommends reviewing this page periodically. If any update to this Privacy Policy is not acceptable to you, please contact SR999 support to discuss your options, including account closure.
13 Contact SR999 About Privacy
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the SR999 privacy team using the following channels:
- Email: privacy@sr999.ws
- General support email: support@sr999.ws
- Live chat: Available 24/7 from within the SR999 platform after login
When contacting SR999 about a data rights request, please include your registered mobile number and a description of your request so the team can verify your identity and process your request efficiently. SR999 will never ask for your full password, payment PINs, or OTP codes in connection with a privacy request.
For questions about the Terms and Conditions, responsible gaming tools, or your SR999 account in general, the same support channels apply. The FAQ page also covers many common account and data questions.
SR999 customer support is available 24/7. Privacy and data rights requests are handled by a dedicated team and responded to within 30 days in all cases.